negativity and bad behavior

Mike Stangel Noah Tutak

Michael- I saw that thread that you tagged me in and I wasn't clear on what you were referring to in that thread. Was it Jane's expression of frustration after Fred's merges?

The line has always been pretty clear that users are free to express themselves as long as they don't engage in personal attacks against other users. I just don't see that here.

Are you suggesting that we need to do a better job of supporting curators in these sorts of situations? I agree with that, although in this case it is great to see that Fred received a lot of support from other users. I'm not sure something from the company would have added anything in this case.

If I'm missing something, please let me know.

:YOU DONT SEE A PERSONAL ATTACK?

it is really not about PROTECTING CURATORS, for those are -in general- very WISE and RESPECTFUL volonteers, working the clock around for the benefits of this global enterprise....

...what a naive management...

Private if you have problems with a curator you can send me a private message so we can discuss the issue.

there is NO NEED to discuss issues ABOUT Curatores but about how to react as a global enterprise in respect of dire affronts to your volunteer-non-paid staff that is responsable for your income and pension too....

@jmu I disagree i will not name the curator and pro that has caused problems because Private User is aware of it and is dealing with it is it is a fine line both sides need to be responsable curator or pro or not. and non pro bad behavior needs to be called out and delt with in the same way

Private User it great to see how passionate you are about protecting our curators. We feel the same way and the curators know that it they have problems with non-pro or pro users they can contact me or anyone in customer service. Non-pro and Pro users need to know that they can do the same thing.

No one appreciates the job being done by the curators more than us and as a global enterprise we have to also realize that what one person sees as an affront or bad behavior might not be seen the same way by someone from a different culture or country. That is why we try to deal with those issues in private not in public discussions.

...but this is a public thread too...

While I find it to be okay to address topics in the discussion area in a general manner to suffice however if it involves someone in particular, than it should be by private message.

wait, I get a pension? Noah Tutak didn't tell me that! ;-)

LOL

Mike Stangel, are you one of the silent share-holders we never meet? Welcome, my name is -jMu-, Dutch -volunteer, but paying as a PRO-user since 2010september and learning every day about American business morals & ethics & communication matters. Very interesting for European customers, for we are preparing our economics to do some trade with Asian members.... As you and others might have learned in history-lessons the Dutch were famous for steaming the oceans to exchange 'spiegeltjes & kralen' with populations of other cultural origine far before the Euro was invented. loveYmUtoo.

Very few have accused me of being silent. ;-)

American business ethics is either a very short, or very involved discussion!

In our country you can start business with either people who share their monye openly or without publicity, we call them 'stille venoten', what means: share-holders who do not communicate that they own a part of the company. It's either a NV = Naamloze Venootschap, BV = Besloten Vennootschap or CV=Commanditaire Vennootschap, when you work with money not from heriage in your family, for then you call the business a 'Familie-bedrijf', either in the shape of a BV, CV or even a kind of 'Joint Venture', of wich now I forgot the offical term for a moment.
So, be proud of the progress your and of your's company is making, for it can always be for a short run....
groeten, jeannette.

Interesting! Here most software startup companies seek venture capital, which means giving up a percentage of your (privately-held) stock in exchange for funding. This is typically done in large, successive series that sustain the company for a year or more (rather than, say, asking the investors to pay the bills each month). Many companies will do 3-5 "rounds" of venture capital investment before the business becomes profitable, the company sells, and/or the company converts its stock to be traded on the public markets (the famed Initial Public Offering, or IPO). This approach is in stark contrast to the more traditional financing choices like a bank loan, where the company must already be profitable (or have a plan that shows how the loan will make it profitable) before the bank will invest.

we became famous with the way farmers were financed, later by the RABO-bank, very international, but the origine of this capital-injector was a conglomerate of litte, lokal fund-presenters in the form of co-operative RAIFEISSENBANK funds, that the people had gathered themselves in years when the yeast was more profitable than other times with rains and stormy wheathers, like now on you east-cost where Stormy SANDY is breaking of what was build up in ages....

Speaking as a curator, I didn't feel like we were being attacked as a group whatsoever in that thread. I appreciate the support we get from the community -- thanks, everyone! -- but I wouldn't worry too much about us. :) I would say that 99% of interactions we have with users are positive experiences on both ends. And even on occasions where we might have passionate discussions and debates about ways we'd like to see things done, we always have the overall support of Geni staff. So no need to worry about us. :) But thank you!

my basic point was some times the pros and curators cauz trouble and some times the non users cauz problems but i'm in agreement for the most part with ashley that 90% more or less both sides behave them selves. Wasn't allways that way and doesn't allways work smoothly but it is better then it has been in the past.

Re: the Discussion in question, Noah Tutak states above: "The line has always been pretty clear that users are free to express themselves as long as they don't engage in personal attacks against other users. I just don't see that here. " Private User looked at the same Discussion and Deleted it.

etiquette -not only the digital versions- will always be an answer on confrontations, either of different origines of education in the familie, or different levels of skills learned in schools... so, let\s unite to develop a new kind of etiquette on a global platform like geni, for the tower of Babylon should not rebuild, I hope....

Private - you state, "there has been some abuse of curators from non pros and it needs to stop." - I totally disagree with you that the discussion you linked to was an example of such, and have not seen anything I would consider "abuse of curators from non pros". Can you provide other examples that might seem to me to be such abuse?

Or - Is it simply your view that non pros have no right to complain? To question when something seems wrong?

Are you saying, if one pays to be a Pro, then one can complain, but not if one doesn't?

Private User - You state that, "the curators know that it they have problems with non-pro or pro users they can contact me or anyone in customer service. Non-pro and Pro users need to know that they can do the same thing." -- Yet
in the Help Platform ( http://help.geni.com/entries/20444388-september-13-introducing-geni... ) it clearly states, effective Sept 13, 2011, "Moving forward, only Plus and Pro subscribers will be able to submit trouble tickets and communicate directly with our expert customer service staff." - so Basic Users are clearly being told here and elsewhere on the Help Platform that they "cannot communicate directly with our expert customer service staff" - Do we have a contradiction here?

Job Waterreus : goede aangevertjes voor ons initiatief.

I am naive at this - what is a good way to translate comments (including such as the one above) - Does Geni have a translation tool, and if so how does one use it? [a link to where it is clearly explained is fine, if such already exists] What do folks recommend, freely available, easily used - and how does one access and use them?

Private User i either ask a person i know who is fluent in ducth\german or use google translate which isn't exactly the best but it gets the job done

Private User -

translation: Job, here we can find good idea's and solutions for our new Dutch initiative to try to make a GENI-GUIDE-GEBRUIK voor DUMMIES...
Everyone happy again? good day and if you are interested in our attempts to make this platform clear for our DUTCH-speaking relatives:
* http://www.geni.com/projects/Nederlandse-handleiding-voor-GENI-GENI...